Support is as important as product features when choosing a platform for your applications. And let’s face it, sometimes we all need a bit of help. No matter which Google Cloud Platform services you are using — App Engine, Compute Engine, Cloud Storage, Cloud SQL, BigQuery, etc. — or what time of day, you should be able to get the answers you need. While you can go to Stack Overflow or Google Groups, we realize some of you may need 24x7 coverage, phone support or direct access to a Technical Account Manager team.
To meet your support requirements, we’re introducing a comprehensive collection of support packages for services on Google Cloud Platform, so you can decide what level best fits your needs:
- Bronze: All customers get access to online documentation, community forums, and billing support. (Free)
- Silver: In addition to Bronze, you can email our support team for questions related to product functionality, best practices, and service errors. ($150/month)
- Gold: In addition to Silver, you'll receive 24x7 phone support and consultation on application development, best practices or architecture for your specific use case. (Starts at $400/month)
- Platinum: The most comprehensive and personalized support. In addition to Gold, you’ll get direct access to a Technical Account Manager team. (Contact Sales for more information)
Brett McCully is the Manager of the Google Cloud Platform Support team and is currently based in Seattle.
Posted by Ashleigh Rentz, Editor Emerita