I was recently in New York City and had the chance to meet Steven Yaskin and Paul Tenberg of Queplix, a company that is trying to change the face of CRM using an open source business model. Steven and Paul are both old timers in the CRM industry, and it was very interesting to discuss their vision.

The interview focuses on QueWeb, the open source customer care application that they released. The application is built using GWT and uses a slew of Google APIs and products (such as the Google Mini). We discuss how open source affects their business, how their architected this CRM framework and details on some of the magic that allows you to slurp up legacy applications and hand you back an open source version built with GWT widgets. This enables you to tweak the functionality without being in the proprietary black box. As part of this effort, they created a slew of GWT widgets for reuse. All of this is hosting in their Google Code project.

Watch the full interview below, which ends with a short demo of QueWeb.



Thanks again to Steven and Paul for taking the time to meet.